This is Synthesio Temporary Help Center Solution. It is a list of articles with learning paths to understand the basics of using Synthesio. Consider this your hub of resources of the Synthesio platform, from executing on technical aspects in the platform to submitting a request to our Product team. Please be advised we are working on a full scale solution for Q1 2023.

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Glossary & Documentation of Product & FAQ Sheet

Dashboards

The Basics

1. What is a dashboard
2. Dashboard Overview
3. What is a workspace
4. Dashboard Navigation Explained
5. Synthesio Dashboard Experience
6. Mentions Stream
7. How to browse in the Listen Tab
8. The Listen Tab - How do I view the underlying mentions
9. Favourite Filters (for Records)
10. How do I create an Alert
11. Media Value by Topics
12. Synthesio Rank - no longer in use
13. Social Reputation Score (SRS)

Data Sourcing

1. How to authorize your owned Facebook and Instagram tokens
2. Uploading Facebook Pages - Sourcing Interface
3. Facebook - Sourcing Model Explained

Dashboard Setup and the Query Writing

1. How to set up your Dashboard - The Basics
2. How to set up your Dashboard - Populating Topics
3. How to set up your Dashboard - Non Boolean Approaches
4. How do I write a query
5. Boolean Search Basics
6. Boolean Advanced Queries
7. Query Writing Rules
8. How to import and export queries?
9. Cloning Topics

First Party Data

1. How to import First Party Data
2. Survey Module

Signals

1. Signals
2. Instant Signals User Guide
3. Signals FAQs

Reports

1. Reports
2. Widget Builder Glossary
3. How to Guide - Reports Templates
4. Sharing Reports
5. Publishers Tab: Influencers and Lists
6. How to guide: Heatmap, detect where you have relevant signals in your data Widget
7. How to guide: Trend Lifecycle Widget - Market trends at a glance

How to Export Your Data

1. Data Export: Reveal
2. Data Export: API

Data Quality and Semantic Enrichments

1. Noise Reducer User Guide
2. Bulk Human Review User Guide
3. Synthesio's Automated Sentiment Analysis Model
4. Semantic Capabilities User Guide
5. Topic Modeling User Guide
6. Classifiers User Guide
7. Classifiers Tags User Guide

Audiences

1. Audience User Guide

Flashdash

1. Flashdash User Guide

Profiler

1. Profiler Glossary
2. Profiler User Guide

Insights Provided by Ipsos

Synthesio was acquired by Ipsos in 2018, and remains a standalone Ipsos company. Ipsos was founded in 1975, has 18,000 employees, and is the leader in market research and consumer insights. Combined, Synthesio and Ipsos deliver world-class technology and services for Social Media Intelligence.